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on 13-06-2023 01:26 PM
Good afternoon
For the past week my speed has been around download 37 mb and is normally is about 52mb and around 13 mb and that is normally around 17mb uploading speed.
I have reset the router etc. but only for about 30 seconds
i did posted a other message awhile ago thinking it might be my router
also there nothing is connected via wifi and it is still slow,
hope you can help and my router is a Huawei-HG635
tested speed before posting this download 37mb
and upload 13mb
hope you can help
John
on 04-07-2023 08:31 AM
Hi John
Thank you.
I'm just sending you a Private Message.
Debbie
04-07-2023 08:27 AM - edited 04-07-2023 08:31 AM
Morning
Debbie yes please that would be great
out this morning back in around 12 any info you need will
will give you then
thank you
John 😉
on 04-07-2023 06:50 AM
Hi John
Would you like me to arrange an engineer visit?
I will need to confirm some details with you before arranging this visit.
Thanks
on 03-07-2023 08:09 PM
Good afternoon Michelle
Master socket to laptop checked
new cable from pc to router no difference
new router no difference
still saying same speed
will attach latest speed test via talktalk broadband speed test
so tested line via talktalk fault checker and have not got an incident fault number REP-13100433
so only thing i can think of is cable from telegraph pole to house faulty maybe
running out of things to check swap try
hope you can help
Regards
John
on 26-06-2023 09:21 AM
Morning,
Thanks for the update and please let us know how you get on.
Thanks
on 23-06-2023 01:33 PM
Good afternoon Michelle
Have ordered and extension cable will let you know when i had tested Michelle
All the best
wish me luck 🙂
John
on 23-06-2023 06:13 AM
Hi John
If it's only the PC upstairs experiencing issues with speed then it would be worth testing with a different extension cable to see if this helps.
on 22-06-2023 03:38 PM
Good afternoon Michelle
plugged laptop into master socket got 42 meg down and 17 up
so seems to be dropping speed from master socket to pc upstairs ,
only thing i have not done is swap extension cable for new one to see if that helps ,
but pc is only 16 foot upstairs in spare bedroom and up to 2 week ago was getting 52 meg down and 17 up from upstairs so i do not think it is cable unless it is faulty of course
so not a long cable really,
only other thing i was going to ask is , is my configuration correct as i have it micro filter from master socket then extension cable the micro filter then cable to router
hope that helps
confused John
on 22-06-2023 07:18 AM
Morning,
Just checking in to see how you're getting on?
Thanks 🙂
on 20-06-2023 06:28 AM
Morning,
Thank you and please let us know how you get on.
Thanks
on 19-06-2023 04:02 PM
Good afternoon Michelle
will try again later with laptop and router connected to master socket , i will keep you informed
will send a also broadband speed test result etc
Thanks for all the help
John
on 19-06-2023 07:05 AM
Morning,
I've re-checked the connection stats now and the sync speed looks unstable. Can I just confirm, is the router connected to the test socket behind the faceplate at the moment?
Thanks
on 17-06-2023 02:59 PM
will put up with download at 39 and up at 14
but hopefully you can get broadband to download around 52 mb down and 17 up
have a lovely day
John
17-06-2023 01:53 PM - edited 17-06-2023 02:11 PM
good afternoon
Plugged laptop into the master socket got 38 meg down and 13 up speed so no real improvement.
Also i have swapped cable from pc to router and tried another extension cable to main pc no difference,tried line test from talktalk and says there is a fault on the line so running out of ideas
nothing in the house was changed all new cables etc so am baffled
hope you can sort it out
regard
John
on 16-06-2023 12:49 PM
Hi John
Thank you, please let us know how you get on.
Debbie
on 16-06-2023 12:46 PM
Morning Chris will test later with a laptop as main computer is too big and plugged into to many peripherals, so i
will test speed etc probably tomorrow as we are going out this afternoon will report back tomorrow with my findings
many thanks
John
on 16-06-2023 10:25 AM
Hi John,
Is your router currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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on 15-06-2023 09:36 PM
Good Evening
Michelle
all plugged in download now at 33mb and up speed 13mb i shall test again this second
i will attach speed test from talktalk
so no improvement
hope you can help
John
on 15-06-2023 07:16 AM
Morning,
How are you getting on? Has this arrived yet?
Thanks 🙂
on 13-06-2023 02:58 PM
You're Welcome 🙂
Regards
Karl
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