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on 12-06-2024 04:41 PM
"Speed to Router" status poor. 35Mbps instead of 50 Mbps.
"Speed to my device" status poor. 32 Mbps download. 11 Mbps upload.
on 17-06-2024 11:43 AM
Hi MartinsAmadi,
Your last post has been quarantined as it contains your mobile number. Can you please try posting it again without the mobile number (please don't post personal information on the open forum)
Thanks
Chris
Chris, Community Team
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on 17-06-2024 09:59 AM
Hi MartinsAmadi
Thanks for updating your Community Profile.
I've completed a line test and this is clear - No faults detected.
I can see a number of re connections on the line and this can affect the speed. Has the connection been dropping or has the router been rebooted numerous times?
on 13-06-2024 06:05 AM
I'm sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.
Thanks
Debbie
on 12-06-2024 05:59 PM
Please complete your community forum profile details, @MartinsAmadi, for staff to identify your account.
Go via your avatar; settings; profile wizard etc.
Staff will respond during the day tomorrow.