If turning the box off at the mains and on again does not resolve this, then a factory reset should.
Try pressing the button on the left hand side of the box 5 times whilst on and the box will restart and should download and install as part of the set up procedure.
Let us know how you get on.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
