If turning the box off at the mains and on again does not resolve this, then a factory reset should.
Try pressing the button on the left hand side of the box 5 times whilst on and the box will restart and should download and install as part of the set up procedure.
Let us know how you get on.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
