cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Slow internet connection - Status poor.

MartinsAmadi
First Timer
Private Message TalkTalk
Message 5 of 5

"Speed to Router" status poor. 35Mbps instead of 50 Mbps.

"Speed to my device" status poor. 32 Mbps download. 11 Mbps upload.

MOAmadi
0 Likes
4 REPLIES 4

Message 1 of 5

Hi MartinsAmadi,

 

Your last post has been quarantined as it contains your mobile number. Can you please try posting it again without the mobile number (please don't post personal information on the open forum)

Thanks

Chris

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 5

Hi MartinsAmadi

 

Thanks for updating your Community Profile.

 

I've completed a line test and this is clear - No faults detected.

 

I can see a number of re connections on the line and this can affect the speed. Has the connection been dropping or has the router been rebooted numerous times?

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi @MartinsAmadi 

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

Please complete your community forum profile details, @MartinsAmadi, for staff to identify your account. 

 

Go via your avatar; settings; profile wizard etc.

 

Staff will respond during the day tomorrow. 

Gliwmaeden2, a fellow customer.