Some URLs are blocked

[Soggy2]

Hi,

Some URLs are blocked on different devices with various browsers at home using TalkTalk.

The URLs are not blocked elsewhere with different ISP.

A friend with TT has same issue.

Examples of blocked URLs:

https://sso.teachable.com/secure/831191/identity/sign_up/otp

https://tinyurl.com/Gyulama

What to do?

[kanya-TT]

Thank you @Soggy2, for giving us that feeding back and sharing insight on how this could be solved for everyone with the similar issue. And thanks to @Gliwmaeden2 for always assistance.

Kanya

[Gliwmaeden2]

Good you found the solution  - it does seem rather drastic that ALL the Homesafe options need to be off though!

I hope your friend has found that helpful too!

[Soggy2]

Good day and good news 🙂,

The issue is resolved for me. I am now able to open the URLs on Android phone & tablet and on Windows laptop  👍👏 🥳

To recap so others don't need to read previous 30+ posts.

There's no need to clear the cache or cookies nor restart the router.

KidSafe, Homework time, Scamsafe and Virus Alerts all need to be OFF.

It does NOT work if Kidsafe is On with URLs input as exceptions. 

With all 4 of the above OFF, I can open the URLs. 

Thanks to Kanya & co for suggesting various solutions and big thanks to Gliwmaeden2 the shining ⭐ for helping me to navigate this complicated process. 

Ciao, Soggy 👋 

[Gliwmaeden2]

Yes, she's now posted a topic in her own right, @kanya-TT.

It's here:

https://community.talktalk.co.uk/t5/Broadband/Blocked-URLs/td-p/3125634

[kanya-TT]

Thank you @Gliwmaeden2, did the customer mention the issues with the same website as @Soggy2's

Kanya

[Gliwmaeden2]

She sent me a PM, @Soggy2.

I've given her instructions for posting a new topic in her own right, as staff cannot see a private message sent to me.

It must be in the public forum. 

[Soggy2]

The other customer will post soon.

She's not a young techie either, so please clearly explain techie instructions/requests. 

There must surely be other customers being blocked from certain URLs tho probably not those I posted. 

Others may not have figured out its an ISP issue and this process is onerous and time consuming. 

Maybe they just moved to a different ISP. 

[Gliwmaeden2]

@kanya-TT, I don't think we know who the other person is as they have not yet posted about it.

@Soggy2, could you ask your friend to join the forum and then start a new topic of their own for this issue? That will start to give Talktalk a better perspective of numbers affected etc.

[kanya-TT]

Alright thank you sharing this feedback, because you've said the issue is affecting a number of customers, we will try to gather as many examples as we can to be able to raise an escalation once. Maybe @Gliwmaeden2 if you've seen them, please share with us.

Kanya

[Soggy2]

Thank you for your further insight into this process. 

I reposted the content of my original msg i.e the troublesome URLs. 

I will try to remember. 

[Soggy2]

Alas, I still cannot open the URLs. I have tried on different devices. Please try again.

The other issue from today which maybe related.

I can now log into Yahoo mail and TalkTalk accounts on my laptop. 

[Gliwmaeden2]

@Soggy2 it's not actually possible to see the previous messages with the same numbering that you refer to in this thread - it depends on what order you have set the display of messages to. 

Probably simpler copying and pasting a reply from earlier if we ask a question more than once!

[kanya-TT]

We have activated the URLs for you. Please start by clearing all cache and cookies on the device you are using to access this site. After that, restart your router and try again, and let us know your feedback.

Kanya

[kanya-TT]

I totally understand if we fail, we will escalate this ASAP.

Kanya

[Soggy2]

Yes, please do. 

I studied a course for months on sso.teachable.com from last autumn until March 2025. It worked fine.

A few months ago they sent the signup URL above for a new course. I cannot access it at home with TT.

I need to access it at home as have a physical disability. 

[kanya-TT]

Thank you, let us look into enabling these URL's. Kanya

[Soggy2]

See message 20

Some URLs are blocked on different devices with various browsers at home using TalkTalk.

The URLs are not blocked elsewhere with different ISP.

A friend with TT has same issue.

Examples of blocked URLs:

https://sso.teachable.com/secure/831191/identity/sign_up/otp

https://tinyurl.com/Gyulama

If I find more, I will inform you but I expect if you can resolve the access to those above, that will be a v.g start and may resolve all. 

Thanks

[kanya-TT]

We are sorry for this inconvenience please allow me to make those adjustments for you. Can you please provide me with all the URL's you are trying to access.

Kanya

[Soggy2]

Hi,

Kidsafe, Scam Protection, Homework time are all OFF.

Virus Alerts is ON. 

I suppose the staff members who are trying to resolve this have checked those settings and will adjust, if necessary.

I replied to Mandisa's Q in message 5. 

This is very frustrating, for me and other TT User with same URL issue. 

Thank you. 

[Soggy2]

Good day,

I am at home. The URLs problem remains the same. 

In addition, today I cannot log into TalkTalk nor Yahoo accounts on my Windows laptop. Both worked fine yesterday evening. Is this related?

Please resolve both issues, as soon as possible.