Speed drop 74 Mbs down to 42 Mbs

[ukoldgit]

Could some from TalkTalk please help.

Appx 15mths ago I asked for assistance with speed drop of 74 Mbs down to 62 Mbs, Debbie was kind enough to try and help and the result was nothing could be done as it was still above the miniumum guaranteed speed of 54 Mbs.
Original post is here... Re: Speed drop - TalkTalk Help & Support

Well my speed over the 15 months has continued drop to appx 42 Mbs.
I've tried all the usual things new rj11 lead, new filter, plugged into the master socket, switch the router off for an hour in the hope the DLM will kick in etc

The router shows it's syncing at just over 48 Mbs and download is 42 Mbs.

It is really frustrating to lose nearly 32 Mbs and puts almost another hour on the time it takes to download 60 gb

I'm at the point of looking for an alternative provider who can give me FTTP as one is becoming available soon in my area.

Not that this has anything much to do with it but I've been with Talktalk since well before 2006 when it used to be Freeserve, Wannado and I even think EE had it for a time.

So please could some from TalkTalk help

[ukoldgit]

Yes it is.

[Chris-TalkTalk]

OK thanks, is your router currently connected to your test socket?

Chris

[ukoldgit]

Hi Chris, thanks for the fast reply.

The phone is perfectly fine, no crackles or hissing.

[Chris-TalkTalk]

Hi,

Line test is passing but I can see that your sync speed is low. Are you experiencing any problems with your telephone service, any noise on the line?

Chris