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FIbre Support

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Speed log

PsBellamy74
First Timer
Private Message TalkTalk
Message 2 of 2

When I first signed up for talktalk I had a speed log showing daily speeds? Now I cannot find this feature? Has it been removed? My speed keeps dropping mostly (from 77mbps) to around 10-15mbps, and often down to 1mbps. I want to find out if these speeds are being logged? 

When it returns 1mbps, and then 77 two minutes later, are both speed tests logged?

I have opened a case, which shows 77 to my router, but much lower from it. 

I had a similar (but worse) problem with Sky broadband.

Every evening was 1mbps.

Are speeds logged and accessible?

Thanks, Paul.

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1 REPLY 1

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Paul,

 

Can I just confirm, are you running the speed tests in your My Connection via your My Account? Are the speeds also low if you run a wired speed test?

 

Thanks

 

Michelle

 

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