Static on the phone line

[purplehaze6654]

Hi,

I have contacted TT on FB about static on the phone line. It's making phone calls almost impossible, due to the excess noise. Also, it is affecting the Internet speed.  It should be 37.5 Mbps, and it is less than 10 Mbps now.  I replaced the phone extension cable with a brand new one.  I largely suspect the problem is external.  I am not sure what else to do at this point.

Regards

[amahle-TT]

Hi there @purplehaze6654, thank you for reaching out. I can confirm on my end that your account has been disconnected, thanks.

[Gliwmaeden2]

So you spoke to Talktalk as recommended in Moving to Another Provider in this link, @purplehaze6654?

https://help-centre.talktalk.co.uk/Manage_account/Leave_TalkTalk/Cancel_your_TalkTalk_service

Staff cannot confirm before Monday. Chat should be open on Sunday. 

[purplehaze6654]

Hi Debbie,

I spoke to cancellations some days ago, and I was told that it was the 27th September. Is that still the case? The account is due to be closed down as I am with Virgin Media now.

Regards

[Debbie-TalkTalk]

Hi purplehaze6654

Do you still need help with this?

[Debbie-TalkTalk]

Hi purplehaze6654

I'm sorry to hear this.

I've completed a line test and this has detected a potential fault. 

Would it be possible to connect the router at the test socket so I can run another line test in this set up?

Thanks

Debbie