Support ticket not showing as complete

[Jamiejvb]

We had line fault on 24/9 and it was resolved the same day late in the evening, which was very good.

We let support know via the chat that it was all working but the ticket is shown as open and we're getting lots of messages saying you need to contact us. Why? The ticket is closed. We can't do line tests until you close it. Can someone help? 

[Chris-TalkTalk]

No problem 🙂

[Jamiejvb]

Thank you Michelle, appreciated by us. 

[Chris-TalkTalk]

Hi Jamiejvb,

Unfortunately I can't manually close the ticket but it should auto close over the next few days. I've put a note on the ticket saying that you've confirmed that the issue is now resolved

Chris

[Jamiejvb]

No text. Just emails asking to contact us. On Myaccount still shows as open despite using chat to say this was fixed.  Looks like a line error at the exchange. All working, I'm using the connection now. 

[Michelle-TalkTalk]

Morning,

Can I just confirm, are you receiving text messages asking to confirm if it's fixed or not fixed?

Thanks

Michelle