TalkTalk WiFi Hub Firmware Update Please

[AldridgeAndy]

Hi, could I please request a firmware update for my TalkTalk WiFi Hub as I have been running 136 with the TalkTalk WiFi Booster successfully but I'd like to make use of the mesh functionality.

If possible could I ask if you can push the update "early morning" before 8:45am as I normally launch my work VPN around then and start to open documents?

Many thanks in advance.

[KeithFrench]

Hi @AldridgeAndy @Debbie-TalkTalk 

Is Wi-Fi Oprimisation enabled? I do find (shock horror) that my backhaul 5GHz between the two mesh nodes is better with it enabled.

With V136 of course as you said it was never working as a mesh. Now from V158 it is & so this might affect the signal strength over the backhaul. I would try turning off the booster, then rebooting the router & once that has come back up OK, turn on the 266 again and wait for it to connect OK. Then experiment with the placement of the two units.

[AldridgeAndy]

@KeithFrench  On the TalkTalk WiFi booster the central LED indicates signal strength or quality of connection to the main router. With v130 this had been running on "Green" for months. on v174 it's dropped down to "Amber". (I only have one booster) 

Not really a big issue as it's still working well, but just an interesting observation as neither location of the devices or environment has changed.

Hopefully that explains things a little better.

[KeithFrench]

Hi @AldridgeAndy 

Which unit (router or booster) are you connected to. You may not be connected to the closest one & that may account for lower signal strength.

[KeithFrench]

Hi @Debbie-TalkTalk 

Yes to all of that!

[Debbie-TalkTalk]

Hi Andy

Thanks for sharing your feedback.

@KeithFrench is this the same issue as what you reported to the Devices Team?

[AldridgeAndy]

Hope it's ok to share some feedback on Firmware v174;

SonicWall VPN that I use for work is still performing as expected.

The mesh wireless network seems to be performing well. 

Bizarrely my TalkTalk wireless booster that had been showing "Green Signal Strength" for months with v130 now shows Amber with v174 yet neither the router or booster have changed locations.

I can log in to the web interface on my iOS devices (all current and up to date), but from advanced settings if you then select "TalkTalk Wi-Fi Hub" you are instantly logged out. Tiles labelled as "Access Control" and "Internet Connectivity" can be accessed but delving deeper some sub-menu items work and some are unresponsive.

On my Windows notebook using Microsoft Edge, attempting to log-in to the Wi-Fi Hub I am simply informed that I have an incorrect username or password. Using "In Private Browsing" I can log-in with the same credentials, this gives the best experience but some of the sub-menu's are unresponsive on occasion. If you work through sub-menu's left to right you get more unresponsive headings than right to left! Have to admit I haven't tried Chrome or Firefox yet, but I'd like to think that Edge is a modern, popular, current, browser.

All of the above is after rebooting the Wi-Fi hub and leaving it powered down for 2hours. Prior to that on iOS devices I couldn't get past the simple TalkTalk device status pages.

I appreciate that probably the majority of customers won't even log in to the web interface, but for those of us that do I'm hoping you are already aware of the above.

Thanks, Andy. 

[Debbie-TalkTalk]

Hi AldridgeAndy

You're welcome 🙂

If you do experience any issues then please let us know.

Thanks

Debbie 🙂

[AldridgeAndy]

Many thanks for the firmware update and super speedy response 🙂 

[Debbie-TalkTalk]

Hi AldridgeAndy

I've updated your router firmware to the latest version 174.

Thanks

Debbie