The speed from my router to devices has slowed again.

[Taffy57]

The speed from my router to devices has slowed again, I am on fibre 65 package but only getting 10 to 15 mbps when i do a speed test. I raised a fault on the 19th March which was resolved (apparently)

I have had this replacement router for about 12 months which has worked fine until recently 

.

Please help 

Neil Acreman

[mandisa1-TT]

You are most welcome and thank you so much:)

Enjoy the rest of your day and take care.

[Taffy57]

No thank you you have been most helpful, and hope we can finally sort out my speed issues

Thank you again

Neil

[mandisa1-TT]

You are most welcome and thank you so much for your patience @Taffy57 

I have successfully escalated the fault to Openreach.
Reservation of a Openreach engineer appointment has been successful. Reserved appointment slot : March 27 2026,PM 

While I still have you online, I would like to confirm is there anything else that I can assist you with today?

[Taffy57]

yes that's ok

[mandisa1-TT]

PM is between 13:00 - 18:00 will this be okay?

[Taffy57]

PM is best

[mandisa1-TT]

That is okay, which slot will be okay with you? Am or PM slot?

[Taffy57]

We are not available tomorrow Friday 27th March is more convenient

[mandisa1-TT]

The earliest available date is 26/03/2026 will this be okay with you?

[mandisa1-TT]

Openreach will contact you via a text message with details of the engineer on the day of the visit - this will include updates on when they expect to arrive.

This is an appointed visit, which means they'll need access to your property, but some work may also be done outside your home. They will advise when work has started and when it has completed.

Openreach will contact you via a text message with details of the engineer on the day of the visit - this will include updates on when they expect to arrive.

This is an appointed visit, which means they'll need access to your property, but some work may also be done outside your home. They will advise when work has started and when it has completed.

[Taffy57]

yes i understand

[mandisa1-TT]

We're booking an Openreach engineer to investigate any issues within the network that may be affecting your service. Please make sure that someone over the age of 18 will be available on-site during the visit.

If the fault is outside of your property boundary, there will be no charge and the engineer may not need to visit your home. We'll be sure to keep you updated via text once the engineer has completed their investigation.

The booking is made on the basis that you've completed all the checks we've requested, by doing it will prevent any unnecessary charges.

Please note that if the engineer confirms that the fault is inside your property boundary or caused by your equipment, or if you miss the appointment, a charge of £75 will apply.

If you need to make changes to your appointment, please respond to the confirmation text sent to your registered mobile number.

Please note that if you amend or cancel your visit after midday on the day before your appointment, you will be charged £75.

Do you understand and agree to these terms and conditions?

[Taffy57]

No

[mandisa1-TT]

Thank you. Do you currently have any construction work being carried out, either inside or outside of your home, that could prevent the engineer from completing their work?

[Taffy57]

message sent

[mandisa1-TT]

You can click on your avatar and scroll down to message.

[Taffy57]

How do I do that

[mandisa1-TT]

Can you please confirm it via private message.

[Taffy57]

.

[mandisa1-TT]

Thank you. Please confirm the last 3 digits of your mobile number.