Thinking of moving to Talk Tak - Concerns over installation

[jstrines]

Hi guys,

I am considering moving to Talk Talk Fibre.

The issues that I have is that my drive is mono-blocked and I am wondering how the installation would be done without damaging my mono-block?

Thanks

J

[jstrines]

@Gliwmaeden2  Many thanks.

[Gliwmaeden2]

Nobody is going to know for sure till they send a team along to check the situation for real, @jstrines.

[jstrines]

@Gliwmaeden2 I eventually got through and the person was no help at all, just wanted to sell me fibre. She eventually asked me to contact City Fibre. I have contacted them, so I will see how I get on.

[Gliwmaeden2]

@jstrines, a quick Google gives this:

https://www.cable.co.uk/providers/talktalk/contact/

However,  the original number I gave you, while free to customers, is not restricted to customers only. Normal local charges apply if you are not a customer. 

[Gliwmaeden2]

No, you should ignore having to give a phone number, and listen to all the options, @jstrines.

[jstrines]

@Gliwmaeden2 That number is for existing customers only.

[Gliwmaeden2]

@jstrines, Debbie was instructing someone who had jumped on your thread to start their own topic.

You need to simply check back on here for replies etc.

At the top of each forum page is a very useful SEARCH engine, so use this tool for queries - even how to find Chat or Contact numbers etc.

The LOYALTY team should be available today till 7pm on 03451 720088.

They then open again at 9am tomorrow. 

[jstrines]

@Debbie-TalkTalk Where is the number for the Loyalty Team?

[jstrines]

@Debbie-TalkTalk are you asking me to create a new topic/thread on the Community,

[Debbie-TalkTalk]

Hi jstrines

If you contact our Loyalty Team by phone to discuss placing an order (upgrade) then they can discuss this further with you.

@temp23 - Please can you create a new topic/thread on the Community, we can then take a look at this for you.

Thanks

[temp23]

DON'T THEIR TERRIBLE !

[temp23]

DO NOT , THEIR TERRIBLE

[temp23]

One word DON'T !!

Had the installation team yesterday

dreadful !!

left me 2 hours later with

no internet 

no phone line

no promise as to when these will be restored !

Avoid at all costs,

[jstrines]

Hi Debbie,

Do I need to place an order to find out how they will run the cable?

Cheers

J

[Debbie-TalkTalk]

Hi J

Thanks for your post.

This help page has some information about the installation How Full Fibre is installed - TalkTalk Help & Support

The engineers would need to take a look at this and discuss the options with you in regards to your drive and how they would route the cabling.

https://community.talktalk.co.uk/t5/Articles/How-Full-Fibre-is-installed/ta-p/2555166