Tv Hub

[Scotia55]

I am currently on my third TV hub box is once again starting to freeze, pixelate and struggle to connect.  I have done absolutely nothing to the box.  Haven't moved it, unplugged  it or changed it in any way.  Unfortunately I've been down this road before as the 2previous boxes did exactly the same thing.  Before they both failed and it looks like this one is doing the same.

[Scotia55]

And aerial cable is where it should be in the back of the box.  I also checked that connection and it looks absolutely fine.  No corrosion or bent bits.

[Scotia55]

Sent you a pic.  

 

[Scotia55]

Yes.  It found no channels at all.  

[nambuso-TT]

Did you check if the aerial is connected correct. Please do try that and let me know before we can proceed with checks, Thanks

[Scotia55]

Should I have aerial checked?  Though can't see any damage.

[nambuso-TT]

Perfect! Are All FreeView Channels impacted?

[Scotia55]

Yes using new tv hub sent to me this week.

[nambuso-TT]

Please confirm if you are set up with the TalkTalk TV Hub that was previously sent to you or whether you are using a different piece of equipment.

[nambuso-TT]

I will need to run checks for you for your missing channels. I will do my best to get to the bottom of this:)

[Scotia55]

When I did reset,  it scanned for channels and found none.  Aerial?

[Scotia55]

Got wifi back.  My booster had been turned off so wifi back up.  No channels after I did a factory reset.  Twice.

 

 

[nambuso-TT]

I'm sorry to hear that, so just to confirm so that I can run relevant checks, Are the channels back and is your phone the only device that is unable to connect to the internet or there are other devices?

[Scotia55]

Yes.  Now telling me I have no broadband and wifi down on my phone. 

 

 

[nambuso-TT]

Alright, thanks for confirming. Just to confirm are you messaging us from home where the TalkTalk services are installed. 

[Scotia55]

I also plugged aerial cable straight into tv and got a no signal message.  ??

[Scotia55]

Hi yes just tried Prime, fire stick and bbc iplayer.   All are working fine.  When I did a factory reset it found no channels at all on Freeview.   Is it the aerial?   Had a look at it and can't see any damage at all.  At a bit of a loss since this tv hub is brand new.  However, when I first connected it, the same issues were there.  Freezing, pixallation and interference with picture.

[nambuso-TT]

Hi there Scotia55. I am sorry to hear that you are having issues with your services. Just to confirm other devices are working okay?

[Scotia55]

Hi no probs.  Thanks for the input.  Yeah I tried that but got a no signal.  Thought I'd be clever and do a factory reset, again, now set up is finding no channels!  Could it be my aerial? I went out and had a look at it but can't see any damage at all.  I have a fire stick so can use that if stuck but it's a lot of faffing about.  Should I have aerial checked?

[Divsec]

Hi @Scotia55 and apologies for stepping on Karl's toes. If you simply plug in the TV antenna to the antenna socket on the TV rather than to TV box, either the pixelation and picture disturbance either will or won't appear.

Then try BBC iPlayer on the smart TV and see what that does.

Finally I don't know Toshiba TV menus but you should find signal strength somewhere in the manual tuning section?

Good luck.

[Scotia55]

I have a Toshiba smart tv.  The one in attachment.   Where do I find the signal strength exactly.  Well hidden in this tv hub.