Tv Hub

[Scotia55]

I am currently on my third TV hub box is once again starting to freeze, pixelate and struggle to connect.  I have done absolutely nothing to the box.  Haven't moved it, unplugged  it or changed it in any way.  Unfortunately I've been down this road before as the 2previous boxes did exactly the same thing.  Before they both failed and it looks like this one is doing the same.

[Scotia55]

Everything seems to be okay now.  You have a good evening.   

[nambuso-TT]

Thank you very much for contacting TalkTalk today, have yourself a lovely Evening.

Goodbye!

[nambuso-TT]

Hey 

What matters to you, matters to us. That's why we're listening to more of our customers than ever before. Thinking about the interaction you've just had with us on community today. 

We'd like you to answer a few questions, but we promise it won't take any longer than five minutes. 

Thanks for your time & don't forget we'd like you to answer the questions based on your experience with us today. 

Take care

https://survey2.medallia.eu/?tt-digital-service&convid=36059449&source=lithium&agent=Nambuso+Lushaba...

[Scotia55]

No quality is good.  Whatever you did appears to have fixed the problem.  Thank you so much for your help.

[nambuso-TT]

No problem, I am very glad that your services are now up and running😊 Thank you very much for taking your time to chat with me today, you were amazing.

Is there anything else that you would like me to assist you with today:)

[Scotia55]

Okay stv has now appeared.  Thanks for that.  Appreciate your help.

[nambuso-TT]

And are you experiencing quality issue watching freeview channel?

[nambuso-TT]

Okay thanks for confirming. Please reboot (turn off and on) the TalkTalk TV Hub Box .

You can use your remote control or directly unplugged the cable from the power socket.

[Scotia55]

 This is STV.   

[Scotia55]

Seems Scottish channels are still missing.  Also seem to be out of order.

So it hasn't restored all the apps on the home page.

[Scotia55]

Okay it has restored 41 channels though some info missing on guide.

 

[nambuso-TT]

Okay thank you very much for that. 

1. Press the Home button on the remote

2. Using the arrow navigate to select the settings cog icon. Once selected, press the Ok button.

3. In the menu settings, select the TV setting option.

4. Select the TV Channels option and press Ok using the remote control.

5. Select the retune channels and press the Ok button on the remote control to continue.

[Scotia55]

Yes I did.  Can't get a signal.  

[nambuso-TT]

Please reconnect the Aerial by removing the Aerial wire and securely reconnect it into the back of the Set top box.

Also, please ensure that the Aerial cable is securely connected to the Aerial socket on the wall.

Are you able to do this?

[Scotia55]

Yes using all cables that came with the box.  Tried retune again but no joy.

[ferguson]

Sorry to interrupt, but @Scotia55  have you tried connecting your aerial directly to the TV, bypassing the Hub for the moment and see if you can retune that way? 

[nambuso-TT]

Okay thank you. Are you using the cables provided with your TalkTalk TV equipment, including the Aerial and HDMI cables?

[Scotia55]

Yes.  All channels.

[nambuso-TT]

Thank you so much for letting me know, we can run checks to determine the cause of the issue. Thanks

[nambuso-TT]

Okay then we can proceed. So all the channels are impacted correct?