Unable to remove device

[Bruce2024]

I am trying to remove an old printer and add a new one.  

I can not delete the old device as when I tap it there is no advanced option.  All help articles say tap and select advanced option.

I am trying to remove it as the router is not seeing the new printer.  The new printer is the same model as the old one so it should see it and let me Access it to add to the router

[Anonymous]

Morning Bruce,

I'm sorry to hear this. Have you had a look at this help guide?

Problems connecting a device to eero - TalkTalk Help & Support

Thanks

Michelle

[Bruce2024]

Hello Michelle

Still no joy

I can not delete the old printer

I can not add the new printer to the EERO 6 as it is not finding it

I am trying to delete the old one in case this is causing the issue

[Anonymous]

Hi Bruce,

How are you getting on?

Michelle

[Divsec]

Hi @Bruce2024 from where are you trying to delete the old printer?

If you remove it from your pc then install the new one all should be good?