Unable to upgrade Eero. The installation isn't able to restart router

[akashjr]

I have been always able to update Eero from my mobile phone app, but the latest update isn't being installed and as soon as I click install, I get below page - see attached screenshot. I have tried waiting for 10mins and also tried clicking retry, but it keeps getting on same page. Tried restarting router and my phone as well. But nothing has worked.

 

[Michelle-TalkTalk]

Morning,

I've not forgotten your post. I'm just waiting for our Devices Manager to come back to us with an update. Can I just ask, what version of software does it show as available for you to update to please?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Thank you. I've asked our Devices Manager if there are any known issues with the app and I will post back as soon as I know more.

Thanks

Michelle

[akashjr]

The profile is now updated.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[akashjr]

Hi Michelle,

Yes the Eero was supplied by talktalk. I have tried Eero troubleshooting but there is no help there regarding this issue.

[Michelle-TalkTalk]

Good afternoon,

Can I just check, was this eero supplied by TalkTalk? Have you also tried using the eero inbuilt troubleshooting section? You'll find this in the settings within your eero app.

Thanks

Michelle