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FIbre Support

Get expert support with your Fibre connection.

Unusually slow download speed AND solid white light on router

dhjackal
Newbie
Private Message TalkTalk

Thursday - last edited Thursday

Message 2 of 2

Hi TalkTalk,

 

Since before Christmas I have been experiencing slow internet connection speeds (upload and download) and have noticed that there is a solid white light on the front of my TalkTalk router. Nothing has changed in the home and as far as i'm aware on the network. I have tried resetting the router but it hasn't worked. I have also run several line tests some of which have hightlighted issues (maybe related to recent storms) but the latest say that all services are okay. Can you help?

 

I should add that I have the TalkTalk Fibre 35 plan

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1 REPLY 1

Chris-TalkTalk
Support Team
Staff
Private Message

Thursday

Message 1 of 2

Hi dhjackal,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

Chris, Community Team 

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