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FIbre Support

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Upgraded to Full Fibre but not active

Cecilia-Vieira
Chatterbox
Private Message
Message 10 of 10

Hi there,

 

We had full fibre (FF 500) upgrade installed Monday Afternoon (27/02/23). Everything seems to be fine on the ONT side (4 green lights when the router is plugged in), but the router (Eero Pro 6) gets no internet connection. When connected through one of the Ethernet ports and powered on, it flashes white for several minutes before turning to solid red and there is no internet connexion (the LAN works fine).

 

I have been on the Talktalk online chat, they said it should be activated within 24h but it is still not working. I have talked to several agents about this and can’t get it solved

 

Our current Talktalk broadband (Fibre 65) still works fine, but when will the full fibre upgrade be live ?. I hope someone from TalkTalk sees this and helps me fix this issue

 

Thank you.

CVieira
0 Likes
9 REPLIES 9

Message 1 of 10

That's great news Cecilia, thanks for letting me know 🙂

 

Chris

Message 2 of 10

Hi Chris, I just checked and Im happy to inform that my service is now working. Thank you so much for helping me and getting this all resolved. 

CVieira
0 Likes

Message 3 of 10

Thanks for the update. I’ll let you know this evening if it’s working or not

CVieira
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Message 4 of 10

I've received an update, they've made a change but they can see that it hasn't had the desired effect so they are looking into it further. If your service does start working this afternoon/evening, please let me know, if not I'll check in the morning for further updates


Chris

Message 5 of 10

No updates yet so I've requested one from City Fibre, I'll let you know when I get one


Chris

0 Likes

Message 6 of 10

Hi Chris

 

are there any updates on the issue?

 

CVieira
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Message 7 of 10

Hopefully it will be resolved sometime today. I'll keep an eye on the fault ticket and let you know when there's an update

 

Chris

Message 8 of 10

Thanks for the response, hope this does get resolved soon

 

CVieira
0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
Message 9 of 10

Hi Cecilia,

 

This has been raised to CF for investigation, these issues are generally resolved fairly quickly so hopefully you won't be without service for much longer. I'll check for an update again later

 

Chris