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on 13-10-2025 12:02 PM
Had no internet since power outage a week ago.
Initially suspected a router issue, TalkTalk sent a second Wifi Hub - same issue on both.
A CityFibre engineer has been to check the line - they replaced the ONT (twice!) but saying everything is fine (all lights on, and can see the ONT from their end) and are referring back to TalkTalk.
Beginning to suspect both routers are configured incorrectly (original was hard reset when trying to diagnose initial problem).
I have purchased an EERO router, but now suspect TalkTalk limit devices connected to the network via MAC address. Who do I speak to get the EERO MAC address added, and at least rule this in/out as the problem?
on 13-10-2025 12:29 PM
Options on the phone send me back to the web. Any options where I can actually speak to someone, rather than having to repeat this to a bot for 10 minutes before getting through on live chat?
on 13-10-2025 12:13 PM
Hi there @rglewis1877, I'll need you to contact our full fibre team so they can have this looked into for you.
03451720074
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https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre