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FIbre Support

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rglewis1877
First Timer
Private Message TalkTalk
Message 23 of 23

Had no internet since power outage a week ago. 

 

Initially suspected a router issue, TalkTalk sent a second Wifi Hub - same issue on both.

 

A CityFibre engineer has been to check the line -  they replaced the ONT (twice!) but saying everything is fine (all lights on, and can see the ONT from their end) and are referring back to TalkTalk.

 

Beginning to suspect both routers are configured incorrectly (original was hard reset when trying to diagnose initial problem).

 

I have purchased an EERO router, but now suspect TalkTalk limit devices connected to the network via MAC address. Who do I speak to get the EERO MAC address added, and at least rule this in/out as the problem?

 

 

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22 REPLIES 22

rglewis1877
First Timer
Private Message TalkTalk
Message 21 of 23

Options on the phone send me back to the web. Any options where I can actually speak to someone, rather than having to repeat this to a bot for 10 minutes before getting through on live chat?

 

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siphosethu-TT
Support Team
Staff
Private Message
Message 22 of 23

Hi there @rglewis1877, I'll need you to contact our full fibre team so they can have this looked into for you. 

 

03451720074

 

Opening Hours:

 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed


 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

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