Hi Chris and Debbie,
Finally! It is now 48 hrs since the openreach engineer fixed the line and the speed to router has been consistently in the low 130 Mbps (which is in the middle of the expected range at sign up and well above the guaranteed 110 Mbps) so all seems well.
Thank you for sorting this out - it is what I would expect from good support - but it is ridiculous that the only way to access this level of support is via this forum. The online chat support offered was less than useless in my case - 2 months achieving nothing except interminable chats each going through the same script covering totally irrelevant things (they consistently ignored my saying speed to router was the problem and tried diagnosing my wifi, which I know is not great as it covers a largish house with solid internal walls, but router is positioned to give good coverage where most used). Would it not be more cost effective for talktalk to provide proper support by people who know what they are doing and so fix things quickly rather than presumably cheap staff who slavishly follow a script irrespective of the actual situation. I have wasted hours of my time trying to get this fixed as well as not receiving the contracted service for three months (with no automatic offer of compensation). If I had easy and obvious access from the beginning to the support you have provided I would have been a reasonably happy customer (as I have been for several years) but as it is I am an unhappy customer who would not recommend talktalk and at end of current contract I will be looking to change.
Thanks again Chris and Debbie for doing a good job.
Tom
