VPN not working

[R07xxxx]

My router is not allowing me to connect to my work VPN.

Can you help please.

Router: Sagemcom CS 50001   FAST 5364-3.T8

[Gliwmaeden2]

@Carli123, staff will reply during the week to your own thread.

Please follow up there, not on another customer's help thread as this confuses the workflow and becomes hard to follow. 

[Carli123]

Hello I have the same issue pls can you help me 

[Karl-TalkTalk]

Hi

R07xxx

I've sent you a quick survey via a PM.

Thanks  

Karl. 

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[R07xxxx]

Thank you Karl and Keith.

Problem accessing VPN solved.

[Karl-TalkTalk]

Hi

I've updated the router firmware, see if this helps.

Karl.

[KeithFrench · Accepted solution]

That is the problem then, I will ask one of TalkTalk's support to pick your thread up and upgrade it for you to V158.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[R07xxxx]

Hi Keith, software is SG4K100136.

[KeithFrench]

What firmware is it running?