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FIbre Support

Get expert support with your Fibre connection.

Very poor spread of wifi signal

fiona12345
Popular Poster
Private Message TalkTalk
Message 4 of 4

Hi,

I'm on fibre 65 VOIP, I was upgraded late last year.

My problem is that I only get a decent wifi speed in the room where the router is. The signal doesn't transmit well to the other rooms in my property.

I've got a small flat, the router is where the cables come into my flat - in the hall. The hall is in the centre of the flat and all the rooms come off the hall. Nowhere in the flat is more than 6 metres from the router. Despite this I regularly get speeds of 1 or 2mb even when I'm only 3 or 4 metres from the router. It's dire.

I've had to buy a wifi extender to allow my desktop pc to connect.

I ran your connection test a couple of weeks ago and it said there was a fault. However I didn't get any messages to say it was resolved. I've run the connection test again now and again it says there is a fault.

I've checked and no-one else is using my wifi. My router was set-up and plugged in by the engineer who installed the fibre

Please can you help.

Fiona

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3 REPLIES 3

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 4

If you still need help I can offer a lot of support with any WiFi issues. However, I do need to know the make/model of router that you have first.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Anonymous
Not applicable
Staff
Private Message
Message 2 of 4

Hi Fiona,

 

Do you still need assistance with this?

 

Thanks

 

Michelle

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi Fiona

 

I'm sorry to hear this.

 

Are you using the Sagemcom WIFI hub?

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