Why so many drop outs?

[jackieh2009]

Hi Guys,

I keep having to reconnect my Sky box to my network. It’s usually every evening when I want to watch On Demand, but tonight I’ve had to reconnect it twice.

Openreach recently laid a new 60 plus metre cable and reconnected my landline, which appears to have increased my download speed but I seem to be getting drop outs. Please can you check out my internet connection?

Thanks a bunch,

Jackie 

[KeithFrench]

Sure no problem, contact me any way you want & when you want.

[jackieh2009]

Morning Keith,

Thank you so much for offering to help! 🙂.

Getting on to the community at the moment is tricky because I’m not receiving the Verification Code emails. I have posted this morning about the problem.

Please may I come back to you for help once my log in is sorted out?

Thanks and regards,

Jackie 

[KeithFrench]

Hi Jackie,

I can help a lot with this, if you want it.

[Chris-TalkTalk]

OK Jackie, please let us know how you get on

Chris

[jackieh2009]

Hi Chris,

Everything is wireless except my desktop computer which is in the study next to the router. I’m going out now, but will log on to my desktop tomorrow to check.

However, I think what you are saying makes total sense, ie a drop out in WiFi.

Thanks again,

Jackie

[Chris-TalkTalk]

It may just be the wireless signal that's being interrupted rather that the internet connection. Do you have any devices connected by Ethernet cable?

Chris

[jackieh2009]

Hi Chris,

Thank you for your help.

My router is upstairs in my study, so I only see the colour of the light when I’m up there!

I’m surprised you’re not seeing any drop outs. Guess I’ll just have to live with it 🙂.

BTW, the only way I could reply to you was to log into My Account with my usual password and work my way here. I have been trying to get a verification code since 8 o’clock this morning with absolutely no joy! Will post about this separately when I have time 🙃.

[Chris-TalkTalk]

Line test is passing and not showing any disconnections for at least the last 2 weeks. Have you noticed if the lights change on your router when the connection drops?

Chris

[jackieh2009]

Morning Chris,

The drop outs are affecting other devices too. My mobile, for instance, when I pick it up it’s more often than not using 4G instead of my WiFi network.

Regards,

Jackie

[Chris-TalkTalk]

Hi Jackieh2009,

Sorry to hear that you're experiencing problems with your service. Does just seem to be the Sky box that's dropping, do other devices seem to be OK?

Chris