WiFi router IPhone bug

[Deanosafc24]

Is the NO INTERNET CONNECTION bug back? But now with WIFI HUB 2 

[Mandisa-TT]

We will only be able to run checks when you are experiencing the connection issue to be able to provide a diagnosis. 

[Deanosafc24]

Yes

[Mandisa-TT]

Just to confirm your internet is working fine at the moment.

[Deanosafc24]

it’s ok thx 

[Mandisa-TT]

Great! can you confirm if your internet is dropping, or no internet at all?

[Deanosafc24]

Yes 

[Mandisa-TT]

Thank you @KeithFrench, @Deanosafc24 I will be able to run checks on your line, are you at home to be able to proceed?

[KeithFrench]

Hi @Mandisa-TT 

I cannot directly test this bug as I do not have an iPhone.

I rely on the input from customers like @Deanosafc24 and @AldridgeAndy where this is concerned.

[Mandisa-TT]

Thank you for confirming, last time you contacted us @KeithFrench mentioned that it is a bug, @KeithFrench any advise will be appreciated. 

[Deanosafc24]

Yes but not as frequent

[Mandisa-TT]

Hi @Deanosafc24 can you confirm if you are still experiencing internet connection issue now?

[Deanosafc24]

Well it seems to happen still, but no as often about once, twice a month. 

[Philile-TT]

So just to confirm you have no internet access at all? 

[Deanosafc24]

Yes it seems like it. 

[Philile-TT]

@Deanosafc24 are you still having an issue?

[Deanosafc24]

Seems that Hub 2 is still been affected by this bug, it’s happened twice in the last 2 days to my iPhone 

[Mandisa-TT]

Hi @Deanosafc24 The issue as been escalated as mentioned by KeithFrench to our Devices Team and they are looking into this, once we have an update, we will be able to communicate on here, I'm sorry for the inconvenience. 

[KeithFrench]

I have made TalkTalk aware of this bug.

[Deanosafc24]

It seems that the BUG is now affecting WIFI HUB 2, 

[KeithFrench]

No problem.