WiFi speed over eero devices

[GenMaxiu]

Hi All,

Can you please advise what are you wifi speeds over eero pro devices with Full Fibre 900 ? I am not getting more than 500mbps whatever I do. Cable connection is fine - getting over 900 however I cannot run the cables to every device I need fast internet. 

Any ideas on what can speed it up ? Not happy to pay for the half of the advertised speed.

[KeithFrench]

No worries @Michelle-TalkTalk 

[Michelle-TalkTalk]

Morning @KeithFrench  ah sorry, I must have missed that. Thank you 🙂

Michelle

[KeithFrench]

Hi @Michelle-TalkTalk 

I have already made some comments on here earlier. I think that the customer is waiting for a third Eero

[Michelle-TalkTalk]

Morning,

Thanks for confirming,

@KeithFrench  Do you have any additional suggestions?

Thanks

Michelle

[GenMaxiu]

Hi Michelle,

yes, they are both on the latest V7.43-7 software version.

[Michelle-TalkTalk]

Hello,

Thank you. Do all the eeros have the most recent software updates?

Michelle

[GenMaxiu]

Hi Debbie,

Yes, I have restarted all, swapped eero device each other (as I have 2 of them). Eero support have checked it too, couldnt find anything wrong with devices.

[GenMaxiu]

Hi Keith,

Thanks for the reply.

Cable connection - decent quality cat6 cable from Openreach box to eero. Then from eero decent quality cat7 cable up to the 1st floor PC - getting nice 900+ Mbps

Now WiFi part.

I have tested the speed on multiple devices:

• MSI X570 chipset motherboard with dual antenna Intel WiFi6 AX200 - max 2.4 Gbps 
• Samsung S22 Ultra - 802.11 a/b/g/n/ac/ax 2.4G+5GHz+6GHz, HE160, MIMO, 1024-QAM - max ~800 Mbps
• Lenovo laptop with MediaTek WiFi 6 MT7921 Wireless LAN card - max 1.2 Gbps
• Dell laptop with Intel Dual Band Wireless AC8265 - max 867 Mbps
• Gigabyte B650M chipset motherboard with Realtek 8812AEWireless LAN 802.11ac PCI-E NIC - max 1.2 Gbps
• Realtek 8832BU Dual Antenna Wireless LAN WIFI 6 USB NIC (connected to USB 3.0) - max 1.8 Gbps

None of the devices above can reach more than around 500Mbps which is just half of what is advertised by TalkTalk.

I also contacted eero support, and although they didn't explicitly say that these devices are unable to reach 900 Mbps, I got the impression that this might be the case from what they implied between the lines.

I'm fairly familiar with Wi-Fi networks and their limitations, as I've been working in IT for over 25 years. Also with the tests, you agree with me that it is clearly visible that connection is "hitting the roof" while testing - and this is the case on all of the above devices.

I am now awaiting 3rd eero device from TalkTalk , didn't want it but support insisted so thought OK, lets try, but don't have much hope.

Any other suggestions? I am happy to test different scenarios and options. 

[Debbie-TalkTalk]

Hi GenMaxiu

I'm sorry to hear this.

Have you tried powering down the eero and ONT for 30 minutes and then running the speed test again?

[KeithFrench]

The Full Fibre 900 package often means that customers do achieve the speeds that they think they should (obviously around 900Mbps). This is very often not an issue or design of the 900Mbps service, but the connection between their devices and the router. The Wi-Fi network adapters in these devices often cannot deliver speeds as fast as the fibre service can.

Take the example of some older Wi-Fi 5 (802.11ac) adapters that might work at speeds up to 433Mbps, when used in a perfect wireless environment, which most homes are not. When an internet speed test is performed, the speed achieved is down to the slowest link in the chain, namely the 433Mbps Wi-Fi adapter. Speed tests in this case might achieve somewhere around 400Mbps or less.

Older Ethernet connections can suffer as well. If a device only supports the 10/100Mbps standard, not the normal 1000M (1Gbps) or even the newer 2.5Gbps available on some desktop PCs, they are likely to only record 100Mbps on a speed test.

To get the 900Mbps on a speed test, that device must either have a minimum of a 1Gbps Ethernet connection or if wireless, a much faster WiFi adapter. This would be a higher specification Wi-Fi 5 (802.11ac) or Wi-Fi 6 (802.11ax) adapter. Even so, at these wireless speeds, signal quality must be near perfect (signal strength with very little Wi-Fi interference).