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FIbre Support

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Wifi Hub/Router Faulty Dropping Wifi Frequently

RicMill15
Sightseer
Private Message TalkTalk
Message 7 of 7

Hi 

 

Been have Issues With wifi/internet Dropping frequently, Causing TalkTalk Tv to Reboot and our phones to keep disconnecting and connecting to internet 

 

Tried rebooting wifi hub/router (sagecom Fast 5364-3.TB) numerous times which has no effect but Line test seems to be ok 

 

Just getting very annoying especially when ur watch tv and it reboots due to wifi/internet drop

 

Seems a common issue

 

Wondering if or how i can get a new wifi Hub/router sent out to me ?

 

Kind Regards 

 

Richard

0 Likes
6 REPLIES 6

Message 1 of 7

Hi Richard

 

That's great 🙂

 

How's the connection been over the weekend?

0 Likes

Message 2 of 7

Hi Debbie

 

Received Router and installed it yesterday , So far connection is Good and had no Dropping of wifi so far

 

Hopefully Solved problem 🤞🏽

 

Thank you for your help 

Kind regards 

Richard 

Message 3 of 7

Hi Richard

 

Thank you 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Debbie

0 Likes

Message 4 of 7

Hi Debbie 

 

Sorry just seen ur message you sent yesterday

 

i have added our landline to Community Profile Now 

 

Kind Regards 

 

Richard 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Hi Richard

 

Apologies for the delay.

 

Please can you add your TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

Divsec
Community Star
Private Message TalkTalk
Message 6 of 7

Hi @RicMill15 your post has been escalated but with the holiday weekend you may have to wait for Tuesday to hear further. 

I don't work here and all my opinions are my own.