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FIbre Support

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Wifi keeps dropping

Prim16
First Timer
Private Message TalkTalk
Message 14 of 14

Hello my WiFi connection keeps dropping. This has been happening since the 16th February. I have been in touch by the chat facility twice and a update of firmware was done to the hub  the line was being tested and monitored for 24 hours but I am still having disconnections. Where the router will flash red then reconnect. Could I have some help with this please. Thanks. 

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13 REPLIES 13

Message 1 of 14

Hi Prim16

 

I'm so glad to hear this 🙂

 

Please let us know if you do experience any further issues.

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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Prim16
First Timer
Private Message TalkTalk
Message 2 of 14

Hi its been much more stable thanks I haven't noticed any disconnections with the new router. 

Message 3 of 14

Hi Prim16

 

How's the connection been over the weekend?

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Message 4 of 14

Hi Prim16

 

That's great 🙂

 

I will check in again with you on Monday to see how the connection has been over the weekend.

 

Thanks again.

 

Debbie

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Prim16
First Timer
Private Message TalkTalk
Message 5 of 14

The router has now been delivered I will set it up tonight and see how it goes over the next few days. 

Message 6 of 14

Hi Prim16

 

I'm really sorry to hear this.

 

If you haven't received this by the end of today then please let me know.

 

Thanks

 

Debbie

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Prim16
First Timer
Private Message TalkTalk
Message 7 of 14

Hello

no unfortunately it was supposed to be delivered yesterday but yodel didn't deliver it. 

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Message 8 of 14

Hi Prim16

 

Have you received the replacement router?

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Message 9 of 14

Morning,

 

Great, thank you 🙂 We'll also check back in with you in a couple of days.

 

Michelle

 

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Prim16
First Timer
Private Message TalkTalk
Message 10 of 14

Thank you Debbie I will do. 

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Message 11 of 14

Hi Prim16

 

Thanks for your reply.

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks again.

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Prim16
First Timer
Private Message TalkTalk
Message 12 of 14

That's great thanks I am happy to try that. 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 13 of 14

Hi Prim16

 

I'm really sorry to hear this.

 

The line tests are clear - No faults detected.

 

I think we will need to send a different make and model of router. Are you happy for me to arrange this?

 

Thanks

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