Wifi optimisation

[andyrhi]

Hi, can you turn off the wifi optimisation on our router please? It keeps kicking our phones and tv off the wifi.

[andyrhi]

Hi Debbie, yes it's arrived. I'll set it up today and let you know tomorrow if it's helped.

Thanks

[Debbie-TalkTalk]

Hi @andyrhi 

Has the WIFI booster arrived?

[Debbie-TalkTalk]

Hi Andy

No problem 🙂

Thanks

Debbie

[andyrhi]

Ok, thanks Debbie

[Debbie-TalkTalk]

Hi Andy @andyrhi 

The WIFI booster/extender is on its way, please allow 48-72hrs for this to arrive.

Here is a set up guide for this Setting up and positioning your Wi-Fi Booster - TalkTalk Help & Support

Please let us know how the connection compares.

[andyrhi]

Hi Debbie,

Yes please arrange it.

How should I set it up ? And do you think it will help with this problem then?

Thanks

Andy

[Debbie-TalkTalk]

Hi @andyrhi 

As we can no longer switch off WIFI optimisation I think we should send a WIFI booster to see how the connection compares.

Would you like me to arrange this?

[andyrhi]

Hi Michelle,

Yes please can you look into it.

The wifi will just lose the internet connection randomly, which throws the tv off, and our phones will show 'connected to wifi with no internet' or similar words. If we just turn the wifi off & back on (on our phones) they reconnect and have internet access. This does NOT happen on any other wifi network we use. Only talktalk.

From reading previous posts it seems it's caused by the wifi optimisation in the sagemcom router. That's why I asked if it can be turned off.

Thanks

[Michelle-TalkTalk]

Hi andy,

I'm sorry to hear this. Would you like us to look into your wifi connection for you to see if we can make any suggestions?

Thanks

Michelle

[andyrhi]

Another reason to leave talktalk early next year then.

[Gliwmaeden2]

Sadly this can no longer be done, @andyrhi.

It's a Talktalk business decision, which staff cannot override.