Woking from home - IT guys at the company aren't able to remote onto my laptop at all

[ginnapp]

I just started a new remote job and IT support are trying to remote onto my work computer but the remote desktop platforms that have tried aren't connecting to the internet.

IT support said that it might be a security setting on my WIFI.

Is there any way to allow them to remote onto my work laptop? The laptop is 100% connected to the internet but the RDP that have been tried aren't detecting any internet connection.

Thank you!

[Debbie-TalkTalk]

Hi ginnapp

That's great, thanks for letting us know. 

Debbie

[ginnapp]

This worked! thank you so much! Will make sure to turn it back on after they are done

[Karl-TalkTalk]

Hi

If you log into MyAccount online, and look under your Homesafe settings, there is something called Scam control, turn this option off.

When on, it blocks remote desktop apps such as Teamviewer etc, so unscrupulous callers can't persuade some less experienced users to enable them to take control of their desktop and rummage around.

Karl.