broadband speed

[daiw01]

I have experienced varying broadband speeds for a while now.  Currently with your speed test facility it is running at 66Mb.  A few days ago it was running at 32Mb.  I have unplugged and re plugged my connections in the past and nothing changed. The only times there has been a change is when the hub is switched of and then on again.  My hub is a HUAWEI  HG633, which I have had for about 7 years. Is it out of date as I am on the Fibre Broadband package?  It is most noticeable when using my Smart TV on iPlayer for example.  I get the spinning circle displayed for several seconds before the program restarts.  Windows 10 says my connection is unsafe. Is that a clue.

Your help would be greatly appreciated.

[Debbie-TalkTalk]

Hi David @daiw01 

Perfect, thank you 🙂

Debbie

[daiw01]

Hi Debbie,

I have posted my old router via the Post Office. Many thanks again

David

[Debbie-TalkTalk]

Morning David @daiw01 

That's great news, I'm so glad to hear that the speed/connection has improved with the new router 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie 

[daiw01]

Hello Debbie,

I am more than happy with my new router.  I have kept a record of the speeds over the last month since installing it.

They vary from 60Mb to 71Mbs anywhere in my house.  I have never had speeds like that before.  I have also not had to 

switch it off and back on again since installation.

Thank you very much for your help.

I will be returning my old router via the post office in the next village. Ours was closed several years ago!!Best Wishes

David

[Debbie-TalkTalk]

Hi @daiw01 

How's the connection/speed been since your last post?

[Debbie-TalkTalk]

Hi daiw01

Thank you 🙂

[daiw01]

Will do.

[Debbie-TalkTalk]

Hi @daiw01 

That's great 🙂

Yes please let us know here how the connection is over the next month.

Thanks

Debbie

[daiw01]

Many thanks Michelle.

New router arrived this morning. Installed OK and Wi-Fi is running at 67Mb.  The unsafe Wi Fi network message has also been fixed!

I'll check the speed on a daily basis and let you know the results in a month's time.  Does that sound like a plan?  

[Michelle-TalkTalk]

Morning,

No problem. The router is on the way and should arrive in the next 48-72hrs.

Thanks

Michelle

[daiw01]

Have I replied to you?   I thought I had, but cannot see it here.

If I haven't, I would like to accept your kind offer.  Hopefully it will solve my problem.  

It seems a big coincidence that when I switch  my router of and then back on again the speed is back at 65Mb plus.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on your line now which is clear. The HG633 is one of our older routers. Would you like us to send a replacement router (Wifi Hub) to see how the connection compares?

Thanks

Michelle