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FIbre Support

Get expert support with your Fibre connection.

Imported from shell

Wantaway
First Timer
Private Message TalkTalk

on ‎18-11-2024 08:31 AM

Message 3 of 3

I have been imported from Shell Broadband and now get TalkTalk billing. 
Every time I try to access my account I get an old talk talk account(closed almost 3years ago). How do I go about fixing this problem?

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎18-11-2024 09:27 AM

Message 1 of 3

@Wantaway / @Karl-TalkTalk, it's usually resolved by @Arne-TalkTalk removing the old details so that the customer can register afresh. 

 

 

Gliwmaeden2, a fellow customer.
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-11-2024 08:34 AM

Message 2 of 3

Hi @Wantaway 

 

I've sent you a PM with the contact details for our Migration team.

 

Thanks  

Karl. 

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