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FIbre Support

Get expert support with your Fibre connection.

Imported from shell

Wantaway
First Timer
Private Message TalkTalk

on ‎18-11-2024 08:31 AM

Message 3 of 3

I have been imported from Shell Broadband and now get TalkTalk billing. 
Every time I try to access my account I get an old talk talk account(closed almost 3years ago). How do I go about fixing this problem?

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎18-11-2024 09:27 AM

Message 1 of 3

@Wantaway / @Karl-TalkTalk, it's usually resolved by @Arne-TalkTalk removing the old details so that the customer can register afresh. 

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-11-2024 08:34 AM

Message 2 of 3

Hi @Wantaway 

 

I've sent you a PM with the contact details for our Migration team.

 

Thanks  

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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