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FIbre Support

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flashing orange light on router, no internet

crazyhorse1
Popular Poster
Private Message TalkTalk
Message 7 of 7

 This morning the internet went down at about 12pm.The router now just flashes orange.I have tried all the recommended foxes.Can someone help please.Thanks

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6 REPLIES 6

Message 1 of 7

Hi crazyhorse1

 

That's great news, thanks for letting us know 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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Message 2 of 7

Hi router received and its now working.Thanks.

Message 3 of 7

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 4 of 7

Hi, i have ordered a new router, its arriving today.Will test and let you know, thanks.

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Hi crazyhorse1

 

Broadband tests are clear, do you have access to another router for testing ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk
Message 6 of 7

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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