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FIbre Support

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old router return

guitarman3
Whizz Kid
Private Message TalkTalk

on ‎17-04-2023 06:27 PM

Message 6 of 6

why is there a possibility i will be charged £50 for not returning my old router? i can dispose of the router myself by taking it to my local recycling centre. they have a section for such items. 

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5 REPLIES 5

Anonymous
Not applicable
Staff
Private Message
In response to guitarman3

on ‎18-04-2023 06:32 AM

Message 1 of 6

Morning,

 

Yes, please can the original router be returned using the router returns bag provided.

 

Thanks

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎17-04-2023 09:46 PM - edited ‎17-04-2023 09:47 PM

Message 2 of 6

@guitarman3, Talktalk does give you the recycling option, as detailed here:

 

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

 

But I would make sure that you have received acknowledgement from Arne on here - he'll put a note on your file, so it can't be disputed later on.

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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ferguson
Community Star
Private Message TalkTalk
In response to guitarman3

on ‎17-04-2023 06:41 PM

Message 3 of 6

Well just pop it in the bag and return it then?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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guitarman3
Whizz Kid
Private Message TalkTalk
In response to ferguson

on ‎17-04-2023 06:34 PM

Message 4 of 6

hi ferguson.  i received a returns bag with my new router and a letter asking me to return the old one. the letter stating i may be charged £50 if i don't.

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ferguson
Community Star
Private Message TalkTalk

on ‎17-04-2023 06:29 PM

Message 5 of 6

Have you been asked to return it by TalkTalk?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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