router wifi

[bazer11]

hi what was the fix that stopped the sagem router from dropouts was it a steering problems between 2.4 and 5,0 bands baz

[Chris-TalkTalk]

Hi bazer1,

Line test is passing, are you experiencing any problems with your telephone service, any noise on the line?

Chris

[bazer11]

yes still having problems have reboot router to get back on line after crawing speed   please can you investigate

[Michelle-TalkTalk]

Morning,

How is your connection at the moment? Do you still need assistance with this?

Thanks

Michelle

[bazer11]

hi, yes i was talking about the the problem when the routers light was ok but virtually no or very slow internet communication at the moment im mainly using wifi just use an older pc to watch tv in the back room even with a ethernet connection this can be  very cloggy at times one thing when logging into the forum do have to receive a access code each time sapita thanks baz

[bazer11]

1. hi, yes i was talking about the the problem when the routers light was ok but virtually no or very slow internet communication at the moment im mainly using wifi just use an older pc to watch tv in the back room even with a ethernet connection this can be  very cloggy at times one thing when logging into the forum do have to receive a access code each time sapita thanks baz

[bazer11]

hi, yes i was talking about the the problem when the routers light was ok but virtually no or very slow internet communication at the moment im mainly using wifi just use an older pc to watch tv in the back room even with a ethernet connection this can be  very cloggy at times one thing when logging into the forum do have to receive a access code each time sapita thanks baz

[KeithFrench]

Try changing the DNS server used by the router to Google DNS. This is done like this from within the router's UI:-

Dashboard > See internet settings > Manage advanced settings > Internet connectivity > DNS IPv4

Then change the DNS dropdown box to Manually Specify DNS. Then set DNS 1 & DNS 2 to 8.8.8.8 and 8.8.4.4 respectively.

[bazer11]

hi, yes i was talking about the the problem when the routers light was ok but virtually no or very slow internet communication at the moment im mainly using wifi just use an older pc to watch tv in the back room even with a ethernet connection this can be  very cloggy at times one thing when logging into the forum do have to receive a access code each time sapita thanks baz

[KeithFrench]

Hi @bazer11 

Do you mean the one about the router's white light being on but no internet? This was a DNS issue as far as we were told, it affected internet access for Ethernet as well as WiFi connections.

With your subject title only mentioning Wi-fi, that is not the same issue.

Please can you clarify exactly what your problem with WiFi is?

[bazer11]

it was on the service status page that a fix for this problem   this has now been removed also i thin talktalk had bad press about this maybe the  admins will answer

[KeithFrench]

Hi @bazer11 

I do not know what you mean, all such cases of WiFi reception need to be addressed individually, as everything that causes these issues is unique to each property.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.