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FIbre Support

Get expert support with your Fibre connection.

service connection fails monthly

Lifeisgrimm
First Timer
Private Message TalkTalk

on ‎21-09-2024 01:49 AM - last edited on ‎21-09-2024 10:44 AM by

Private Message TalkTalk

Message 2 of 2

Why does talktalk constantly remove my connection end of each month in the twilight hours despite receiving my payments for the month? 

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1 REPLY 1

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎23-09-2024 07:12 AM

Message 1 of 2

Morning,

 

I'm sorry to hear this. Does this happen around midnight? Could you log into your My Account please and check the Home Safe settings to see if any of the Kidsafe or Homework time settings are selected please?

 

Thanks

 

Michelle

 

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