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FIbre Support

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wifi dropping continuously , on a dsl 3782 router

elusive1
Chatterbox
Private Message TalkTalk
Message 10 of 10

used to happen occasionally , now it has been a pretty constant for the last 2 weeks 

wifi just drops and seems to lock out and then may come back on ,on its own accord or need to reboot router 

 

router is dsl-3782 with firmware v1.10t dec 14 2018-080102 

 

tried all the usual proposed remedies  ,connections ,leads , powering off etc but still no joy 

 

farcical help on the live chat line  ,they obviously just go through an automatic list of questions and arent allowed to think for themselves 

unfortunately due to having  a relative who lives with us who has a severe health issue ,we have to be incredibly cautious and cannot have engineers /even relatives visit due to the risk of infections etc 

 

any help appreciated  

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9 REPLIES 9

Message 1 of 10
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elusive1
Chatterbox
Private Message TalkTalk
Message 2 of 10

Thank you 

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Message 3 of 10

I've ordered the router, it should be with you within a couple of working days


Chris

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elusive1
Chatterbox
Private Message TalkTalk
Message 4 of 10

That would be ideal please 

 

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Message 5 of 10

OK, would you like me to send one to test with?

Chris

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elusive1
Chatterbox
Private Message TalkTalk
Message 6 of 10

Unfortunately I haven’t 

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Message 7 of 10

OK, do you have another router that you can test with? If not the we can arrange to send one

 

Chris

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elusive1
Chatterbox
Private Message TalkTalk
Message 8 of 10

Router is in and on 

but Wi-Fi went off again while logging into here earlier 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 9 of 10

Hi elusive1,

 

Line test is passing but showing disconnections. Is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

 

Chris

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