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on 11-04-2024 08:26 PM
used to happen occasionally , now it has been a pretty constant for the last 2 weeks
wifi just drops and seems to lock out and then may come back on ,on its own accord or need to reboot router
router is dsl-3782 with firmware v1.10t dec 14 2018-080102
tried all the usual proposed remedies ,connections ,leads , powering off etc but still no joy
farcical help on the live chat line ,they obviously just go through an automatic list of questions and arent allowed to think for themselves
unfortunately due to having a relative who lives with us who has a severe health issue ,we have to be incredibly cautious and cannot have engineers /even relatives visit due to the risk of infections etc
any help appreciated
on 12-04-2024 11:06 AM
No problem 🙂
Chris, Community Team
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on 12-04-2024 10:33 AM
Thank you
on 12-04-2024 10:23 AM
I've ordered the router, it should be with you within a couple of working days
Chris
Chris, Community Team
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on 12-04-2024 10:18 AM
That would be ideal please
on 12-04-2024 10:15 AM
OK, would you like me to send one to test with?
Chris
Chris, Community Team
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on 12-04-2024 10:00 AM
Unfortunately I haven’t
on 12-04-2024 09:17 AM
OK, do you have another router that you can test with? If not the we can arrange to send one
Chris
Chris, Community Team
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on 12-04-2024 08:18 AM
Router is in and on
but Wi-Fi went off again while logging into here earlier
on 12-04-2024 07:38 AM
Hi elusive1,
Line test is passing but showing disconnections. Is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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