This has been going on since the summer. I get notified by txt of an install date but I text message back the "more" option I then get a reply asking me to explain so I reply back with this --
I need a pre install inspection with an engineer before it can be installed as I will need to do some prep work depending on that the engineer says. If they turn up on the day without a meeting first then the install will not be able to be carried out on that day"
I then get a reply saying Thanks we will look into your question. Then a couple of days later I get a reply back and I am back to square one - "we have booked your date reply back with confirm or More". So totally ignored my question.
So this time I phone them and I spoke to someone on 25th Nov and explained. They said they can not book a pre visit but they will let me know when one is coming. Fine says I - lets keep the install date then.
Today I get a TXT saying We recently contacted you to let you know we are upgrading you >blah blah and then go's on to say -- Because we haven't heard from you we have cancelled your appointment.
WHAT THE HECK IS GOING ON I am stuck in a loop of them ignoring what I am saying. Its like nothing is getting through to them except answering "confirm"
