2.4 GHZ Band not working

[Mycjets]

Hi,

My 2.4ghzband has stopped working. This is enabled. 5GHZ works fine. Its a relatively new modem SageCom.

Sometimes my connections appear in the dashboard but not all of them and dont connect.

Sometimes none of them are shown in the dashboard and the devices are not connected. 

I have tried another TalkTalk modem and I have the same problem. Not sure whats going on but my 2.4GHZ devices are useless currently, EG CCTV and Ring Door Bell

Tried a master reset but having same problem.

Any suggestions.

Thank you.

[Debbie-TalkTalk]

Thanks Keith 🙂

[KeithFrench]

Hi @Mycjets 

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.

[Debbie-TalkTalk]

No problem 🙂

[Mycjets]

Thank you. 

I will reboot and see what happens.

Keith could you send me your guide you refer to?

Thanks again.

N

[Debbie-TalkTalk]

Hi Mycjets

Sorry for the delay. The WIFI optimisation has now been switched off.

@KeithFrench 

Thanks

[KeithFrench]

Hi @Mycjets 

There are no TalkTalk staff on this forum until tomorrow now. I have escalated it for their attention.

[Mycjets]

How long does it take for you talktalk to sort this out?

Still limited or no 2.4ghz availability.

Thanks.

[Mycjets]

TalkTalk team - could please disable my Wi-Fi optimisation for my Sagemcom FAST5364/5464 router?

Please could you advise when completed.

Thanks.

[KeithFrench]

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364/5464 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.


The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.