2.4ghz band not visible

[Jolenematthew88]

The 2.4ghz network on my router keeps stopping and my speed then drops by about half. I have logged in to the router and it looks to be up but it is not visible to any of my devices. Which means we cannot extend the range to the end of the garden using a  TPlink. This was working fine up until recently. This happens at least once a week.

It’s a Sagemcom Router.

SN N7181224N005449

[Gliwmaeden2]

@Atomic17, you'll need to start your own thread.

Please return to the message board and click on start a topic. 

Staff will need to identify your account from your Talktalk landline number or account number, so complete details in the profile area too.

Go via your avatar/name; settings; launch drop down menu..... Personal Information.....SAVE CHANGES. 

Staff will reply during the week. 

Other contact details meanwhile:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[Atomic17]

2.4G network stop working. And it's problem with some devices at home. 

[Debbie-TalkTalk]

Thanks @KeithFrench 

@Jolenematthew88 

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.

[KeithFrench]

Hi @Jolenematthew88 

Please let me know if you want my help now that WiFi Optimisation has been turned off.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

[Debbie-TalkTalk]

Hi @Jolenematthew88 

I've switched the WIFI optimisation off on your line, please let us know how the connection compares.

Thanks @KeithFrench 

[KeithFrench]

Hi @Jolenematthew88 

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364/5464 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.