2.4 GHz band 'DOWN'

[Elephants_breath]

I have enabled the 2.4 GHZ band on my router today for the first time. I am a new customer and received the router about 2 weeks ago. The router status shows the band as "DOWN" and it is not visible to devices. The band has a different SSID to the 5 GHz and is on a different channel (11 vs 44). Is this a hardware issue ?

Thanks

[Debbie-TalkTalk]

Hi Elephants_breath

That's great. If you do experience any further issues then please let us know.

Thanks

Debbie

[Elephants_breath]

Thanks to all who replied. This is working ok now, the router just seemed to need a bit of time to sort itself out.

[Debbie-TalkTalk]

Hi Elephants_breath

Thanks for your reply.

If you are still experiencing this issue following the factory reset then please let us know and we can send a replacement router for testing.

Thanks

[Elephants_breath]

Hi, I haven’t had time to re-check but will update soon. Thanks. 

[Michelle-TalkTalk]

Morning,

How are you getting on?

Michelle

[KeithFrench]

What make/model of router do you have? It sounds like the first thing to do is to try a factory reset of the router's configuration.