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Broadband help

For queries about your TalkTalk broadband service.

2.4 GHz band 'DOWN'

Elephants_breath
First Timer
Private Message TalkTalk

on ‎22-03-2024 06:12 PM

Message 7 of 7

I have enabled the 2.4 GHZ band on my router today for the first time. I am a new customer and received the router about 2 weeks ago. The router status shows the band as "DOWN" and it is not visible to devices. The band has a different SSID to the 5 GHz and is on a different channel (11 vs 44). Is this a hardware issue ?

Thanks

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6 REPLIES 6

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Elephants_breath

on ‎26-03-2024 06:34 AM

Message 1 of 7

Hi Elephants_breath

 

That's great. If you do experience any further issues then please let us know.

 

Thanks

 

Debbie

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Elephants_breath
First Timer
Private Message TalkTalk

on ‎25-03-2024 06:20 PM

Message 2 of 7

Thanks to all who replied. This is working ok now, the router just seemed to need a bit of time to sort itself out.

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Elephants_breath

on ‎25-03-2024 07:50 AM

Message 3 of 7

Hi Elephants_breath

 

Thanks for your reply.

 

If you are still experiencing this issue following the factory reset then please let us know and we can send a replacement router for testing.

 

Thanks

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Elephants_breath
First Timer
Private Message TalkTalk
In response to Anonymous

on ‎25-03-2024 07:46 AM

Message 4 of 7

Hi, I haven’t had time to re-check but will update soon. Thanks. 

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Anonymous
Not applicable
Staff
Private Message

on ‎25-03-2024 07:25 AM

Message 5 of 7

Morning,

 

How are you getting on?

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎22-03-2024 10:00 PM

Message 6 of 7

What make/model of router do you have? It sounds like the first thing to do is to try a factory reset of the router's configuration.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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