2nd issue with no connection on eero and red light

[Jason78!]

This is the second weekend in a row I have woken up to my internet gone off through the night.  

I have an eero full fibre and a high bandwidth due to my home needing this connection for a variety of reasons such as work, TV, music, shopping but more importantly the heating and hot water are all operated through a online app and have no controls on the heating unit or in the house.  

I have told talktalk about this and that I can live without TV and then travel into the office if need be etc...however the heating and hot water is a welfare need but they don't agree.

This is terrible and shocking to hear as when I have my nan here to stay she is then expected to sleep and sit in minus degrees.  I'm sure the CEO of talktalk would not expect his nan or mother to do this.

I have tried to report this 2nd issue however it keeps coming up with my prior issue and stating it's all sorted when it's not and there is no one talking on the chat when I go through to them and no contact number.  

This is so not customer focused or helpful at all and would rather cancel my contract without expense to move to a easier to contact provider that is there for their customers when needed.

Does anyone have a contact number for full fibre issues please?

[Michelle-TalkTalk]

Hi Jason,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

Just as a thought, what red light is on what, the ONT? Have you tried an Ethernet connection to a PC or a similar wired device connected to the ONT in place of the router?

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.