7 days since Full Fibre 900 (CityFibre) Order with no confirmation or installation date

[romac90]

I ordered Full Fibre 900 (CityFibre) last week. At time of ordering, it says an installation date will be provided in 2-3 working days. I have not had a single piece of communication from TalkTalk, not even an order confirmation email.

I've spoken to various agents on the online chat and they keep telling me they're leaving "notations on my account to escalate this" and various deadlines have come and gone.

Can anyone here do anything? I've said that if I have nothing by 4pm, I am cancelling my order.

[romac90]

Nope, absolutely nothing. I've spoken to agents on the online chat so I know the order has gone through.

[Chris-TalkTalk]

Thanks for that. Have you been given an order number?

Chris

[romac90]

Hi Chris. Thanks for any assistance. I've updated my profile, and my order was placed with the same email address as used for this account.

[Chris-TalkTalk]

Hi romac90,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris