I was scheduled for full fibre installation on September 29th. I was told an engineer would come by before this date to check for potential installation issues. This was NOT done. On the day the open reach engineer was able to complete inside installion of my ONT. However the pole which my property is attached to was marked defective(do not Climb) clearly (which would have been discovered had they done a reinstallation visit. The external connections were not carried out because a hoist truck was needed. The open reach engineer said this is usually completed within 48hours and he would be surprised if a hoist truck was not out before the following Monday October 2nd. On October 2nd at 17:00 I used the chat feature on the Talk Talk website to enquire when my installation would be complete. I was told TWICE that a hoist truck would be here on the 9th of October between 8 and 1 to complete installation, I have the chat record emailed to me as proof. It is now the 9th of October and I still have not had my order completed. I used the chat service again on the talk talk website and was told an engineer came out today (again, without a hoist truck). I was told a hoist truck was not requested for the 9th of October. No reason was given why I was told twice it was ordered and it wasn't. I was then told I would have to wait until the 18th of October for a hoist truck to complete my order. I explained I was not happy about waiting until the 18th of October due to no fault of my own. I was told by the chat agent that it would be escalated and I would hear back within 24-48 hours. I will update once I know more.
