Band 1 (2.4GHz) is disabled and cant be enabled making it impossible for me to connect some devices.

[Tolani]

Band 1 (2.4 GHz) is disabled.. Making some devices unable to connect to wifi

[Debbie-TalkTalk]

Hi Tolani

I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[Tolani]

Hi Debbie

router received and everything is working perfectly.

thank you.

[Debbie-TalkTalk]

Hi Tolani

No problem 🙂

Please let us know how you get on.

Thanks

[Tolani]

Thank you.

[Debbie-TalkTalk]

Hi Tolani

Thanks for updating your Community Profile.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[Tolani]

Thank you Debbie-TalkTalk.

I have done that now.

[Debbie-TalkTalk]

Hi Tolani

Apologies for this. Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

[Tolani]

I have done factory reset, spoke with customer service for more than 1hr yesterday.

Spoke to a rude and ignorant customer service earlier today (Anne)

[Debbie-TalkTalk]

Hi Tolani

Have you tried factory resetting the router using the pin hole reset for ten seconds?

Thanks