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NEED SOME HELP?

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Best way to be able to use a lot of devices.

Susan5050
Conversation Starter
Private Message TalkTalk
Message 24 of 24

Hi

Not knowledgeable on technology so excuse my basic explanation.

 

I have fibre 150 VoIP the eero didn't work though so I was sent a normal router which means I can't do a lot of things like speed test or look at faults etc.

I would like to connect some new devices but am unsure how many I can already connect with my set up?

 

Also I know in my home there is what I believe is called a dead spot due to wall insulation. This is not affecting anything I am using currently but if I add devices I might want to sort this issue so how could I do that?

 

Thanks 

 

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23 REPLIES 23

Message 1 of 24

Thank you Keith.

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 24

Hi @Debbie-TalkTalk 

 

And you are very welcome as well.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 3 of 24

KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 24

You are very welcome. After what you have been through with some dodgy people that you have paid to do work for you, it is really satisfying for me to help you for free.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 5 of 24

Hi Keith 

Just to let you know my equipment arrived and I wanted to say thanks for your advice and support. 

 

It was very much appreciated. 

Message 6 of 24

😊 Appreciated Thanks 

KeithFrench
Community Star
Private Message TalkTalk
Message 8 of 24

Hi @Susan5050 

 

Any help you might want with the Booster, just let me know.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 9 of 24

Hi @Susan5050 

 

You are very welcome 🙂

 

Let me know once it arrives.

 

Thank you 

 

Debbie

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Message 10 of 24

Hi

Thanks so much to you and Keith for the support.

 

Fantastic both advice & customer service.

 

😊

Message 12 of 24

Hi @Susan5050 

 

I'm just sending you a Private Message.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk
Message 13 of 24

You are very welcome @Susan5050 

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 14 of 24

Your support and advice has been very much appreciated. 

 

Thank you

 

 

KeithFrench
Community Star
Private Message TalkTalk
Message 15 of 24

Hi @Debbie-TalkTalk @Karl-TalkTalk @Michelle-TalkTalk @Chris-TalkTalk 

 

This customer is struggling to get WiFi reception in one room due a poor signal strength from the router. Please could you supply her with an F266 WiFi Booster to hopefully rectify this situation?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

KeithFrench
Community Star
Private Message TalkTalk
Message 16 of 24

Hi @Susan5050 

 

Please see a PM that I am about to send you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 17 of 24

Hi Keith

 

Yes it is metal foil that's blocking the internet. 

 

Thanks 

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Message 18 of 24

Hi

The room is about 5 mtrs from the router and through two small rooms. I can't get an additional router to that room due to cables can't be run to it.

 

One more thing I thought of is I'm assuming I still have what's called full fibre even though the erro router wasn't suitable?

 

Thanks 

 

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 19 of 24

Most of those will probably be of low data usage, so you will probably be fine. If you get any specific issues then let me know. Do you need internet access in the room where the insulation (probably covered in a metal foil) is blocked from the router's WiFi? If so, where is it roughly in relation to the router?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 20 of 24

Hi Keith

I have the phone line plugged into the back of the router.

 

Uncertain what counts as a device so I will write a list of what I use the internet for.

 

Landline.

 

2 TVs.

 

3 KASA plugs that operate 14 outdoor soffit lights. + App

 

Hive thermostat that operates heating.  +App

 

Security alarm plus  cameras wired by electric but operated also by an App.

 

2 Alexa's also with App.

 

Mobile phone with various apps.

 

Yes I have a room that due to roof and wall insulation causes a drop in internet.

 

I'm thinking about adding 4 outdoor GOVEE smart lights with app so wondered if I would then have too many devices.

 

My connection has been fine -stable and for some time now no issues.

 

Hope that is useful information and again thanks for your advice and time.

 

 

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