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on 06-12-2024 04:16 PM
Hi
Not knowledgeable on technology so excuse my basic explanation.
I have fibre 150 VoIP the eero didn't work though so I was sent a normal router which means I can't do a lot of things like speed test or look at faults etc.
I would like to connect some new devices but am unsure how many I can already connect with my set up?
Also I know in my home there is what I believe is called a dead spot due to wall insulation. This is not affecting anything I am using currently but if I add devices I might want to sort this issue so how could I do that?
Thanks
on 12-12-2024 12:05 PM
Thank you Keith.
on 12-12-2024 10:46 AM
And you are very welcome as well.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 12-12-2024 10:45 AM
Thanks for all your help @KeithFrench it's appreciated 🙂
on 12-12-2024 10:30 AM
You are very welcome. After what you have been through with some dodgy people that you have paid to do work for you, it is really satisfying for me to help you for free.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 12-12-2024 10:28 AM
Hi Keith
Just to let you know my equipment arrived and I wanted to say thanks for your advice and support.
It was very much appreciated.
on 09-12-2024 02:17 PM
😊 Appreciated Thanks
on 09-12-2024 12:54 PM
@KeithFrench you are a star 🙂
on 09-12-2024 12:51 PM
Hi @Susan5050
Any help you might want with the Booster, just let me know.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 09-12-2024 12:03 PM
on 09-12-2024 11:44 AM
Hi
Thanks so much to you and Keith for the support.
Fantastic both advice & customer service.
😊
on 09-12-2024 10:05 AM
on 09-12-2024 06:56 AM
on 07-12-2024 11:49 AM
You are very welcome @Susan5050
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 07-12-2024 11:44 AM
Your support and advice has been very much appreciated.
Thank you
on 07-12-2024 11:41 AM
Hi @Debbie-TalkTalk @Karl-TalkTalk @Michelle-TalkTalk @Chris-TalkTalk
This customer is struggling to get WiFi reception in one room due a poor signal strength from the router. Please could you supply her with an F266 WiFi Booster to hopefully rectify this situation?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 07-12-2024 10:52 AM
Hi @Susan5050
Please see a PM that I am about to send you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 07-12-2024 10:47 AM
Hi Keith
Yes it is metal foil that's blocking the internet.
Thanks
on 07-12-2024 10:43 AM
Hi
The room is about 5 mtrs from the router and through two small rooms. I can't get an additional router to that room due to cables can't be run to it.
One more thing I thought of is I'm assuming I still have what's called full fibre even though the erro router wasn't suitable?
Thanks
on 07-12-2024 10:31 AM
Most of those will probably be of low data usage, so you will probably be fine. If you get any specific issues then let me know. Do you need internet access in the room where the insulation (probably covered in a metal foil) is blocked from the router's WiFi? If so, where is it roughly in relation to the router?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 07-12-2024 09:25 AM
Hi Keith
I have the phone line plugged into the back of the router.
Uncertain what counts as a device so I will write a list of what I use the internet for.
Landline.
2 TVs.
3 KASA plugs that operate 14 outdoor soffit lights. + App
Hive thermostat that operates heating. +App
Security alarm plus cameras wired by electric but operated also by an App.
2 Alexa's also with App.
Mobile phone with various apps.
Yes I have a room that due to roof and wall insulation causes a drop in internet.
I'm thinking about adding 4 outdoor GOVEE smart lights with app so wondered if I would then have too many devices.
My connection has been fine -stable and for some time now no issues.
Hope that is useful information and again thanks for your advice and time.