cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Blacklisted IP Address Allocations

LivingWise
Conversation Starter
Private Message TalkTalk
Message 30 of 30

I am a full fibre 150 customer. Recently my IP keeps changing and for some reason the one I get allocated is always blacklisted (I use MXTool box to check). This has the effect of locking out my incoming email via my domain servers and I have to contact my domain host to whitelist the new IP to get my email to pull through. The frequency of these changes is becoming worse - the last four dates were 30.10.24, 22.11.24, 26.12.24 and now today. Luckily my host is excellent and very responsive, but I need to find a way of stopping this happening as it is causing issues when I need to be able to receive incoming mail outside working hours. Does anyone have any suggestions please? 

0 Likes
29 REPLIES 29

KeithFrench
Community Star
Private Message TalkTalk
Message 21 of 30

Hi @LivingWise

 

@Michelle-TalkTalk has asked me to help you.

 

You need a new public or WAN IP address for your router. Check what your current one is, then try turning the ONT and router off for at least an hour. Then recheck the addres

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes

Message 22 of 30

@KeithFrench - do you have any additional suggestions please?

 

Michelle

 

Divsec
Community Star
Private Message TalkTalk
Message 23 of 30

Hi @LivingWise the only other suggestion is not very good for Talktalk but maybe is for you and that is ultimately to switch to another ISP who offers a fixed IP. A bit extreme as they will be more expensive than TT.

 

I wonder if @Karl-TalkTalk has any thoughts about ddns (would it help in this case)?

I don't work here and all my opinions are my own.

LivingWise
Conversation Starter
Private Message TalkTalk
Message 24 of 30

Hi @Divsec, another great suggestion. Unfortunately, it won't solve the issue 100% as our power outages are often quite long. The last one was 8 hours, and the one before that 29 🙄 but it's certainly worth considering for those that are much shorter. I've added it to my wish list 😉

0 Likes

Divsec
Community Star
Private Message TalkTalk
Message 25 of 30

Hi @LivingWise spending your money here but how about an uninterruptible power supply? I have no experience with them but they can be purchased for under £100?

I don't work here and all my opinions are my own.

LivingWise
Conversation Starter
Private Message TalkTalk
Message 26 of 30

Hi @Divsec, luckily my host (the very excellent YourNameHere 🙂) whitelisted the new IP within a few hours from notification so all mail is coming through again, but I will get a VPN set up to test. It doesn't help that we get power outages where we live so this knocks the router out and is often (though not always) the reason the IP resets, but it is immensely frustrating that every IP address TalkTalk allocates to me is always blacklisted (mostly by Spamhaus Zen and Barracuda, but often several others also) so unless TalkTalk can find a way around this, I need a contingency plan!

0 Likes

Message 27 of 30

Hi @LivingWise I hope it works for you, worth a try until the pros get back on Monday.

Please do let me know how you get on, even if it's not a success 😞 

I don't work here and all my opinions are my own.

LivingWise
Conversation Starter
Private Message TalkTalk
Message 28 of 30

Hi @Divsec Many thanks for your prompt reply and escalation. I have not used a VPN at all, so will certainly look into that. I was not aware that it could help prevent my incoming mail from my host server being blocked when the TalkTalk IP changes to another blacklisted one, so it is a great tip! Thank you also for the recommendation of Proton. I'm aware of them as a company of great reputation, so will do some research into their VPN offerings. 

0 Likes

Divsec
Community Star
Private Message TalkTalk
Message 29 of 30

Hi @LivingWise I'm guessing you have tried using a VPN part or all of the time?

I use Proton free but have had good experiences with Nordvpn and others.

your post has been escalated and you should hear Monday.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

 

 

I don't work here and all my opinions are my own.