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Broadband help

For queries about your TalkTalk broadband service.

IP Address Blacklist Issue

shellu2me
First Timer
Private Message TalkTalk

on ‎15-08-2024 08:59 AM

Message 2 of 2

Dear TalkTalk Support Team,

I am currently experiencing issues with my internet connection due to my public IPv4 address being blacklisted. Below are the details:

  • Public IPv4: 92.21.113.128
  • Public IPv6: Not Detected
  • Location: Edinburgh, SCT GB
  • ISP: TalkTalk Communications Limited

It appears that my IP address is on a blacklist, and this is causing connectivity issues. I kindly request your assistance in delisting this IP address or moving me to a dedicated IP address to resolve the problem.

For additional information, please refer to the following link that was provided to me: PrivateBin Link.

Please let me know what steps I need to take or what further information you may require from me to resolve this issue.

Thank you for your prompt attention to this matter.

 

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎15-08-2024 10:12 AM

Message 1 of 2

Hi

 

The majority of ISP's will use dynamic IP addresses, and these will be reused across the customer base.  You may at times obtain an IP address that may appear on a black list for any number of reasons from online streaming to spam mails etc.

 

I would first try powering off the router and ONT if connected to full fibre for an hour and then power on and see if a different IP is assigned.

 

Thanks  

Karl. 

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